Vision and purpose
Jackson Lift Group, a family run business established in 1979, is the UK’s largest independent lift, escalator and cradle maintenance company. Its success has been achieved by proactively putting customer service at the core of everything it does. Jackson Lifts had identified maximising uptime as a business objective that was critically important in ensuring it could meet its customer-focused performance levels. It wanted to safeguard key systems and applications and ensure they would be available in less than four hours following any outage.
The business challenge
Because much of its workforce operates remotely, even short outages can be expensive
Putting remote-working to work
Jackson Lifts IT systems are based on a Microsoft platform supporting Microsoft Nav running on an SQL database. These lie at the heart of the company and enable remote engineers to view customer details and log support calls, as well as providing access to maintenance records and invoicing. Because much of its workforce operates remotely, even short outages can be expensive and frustrating for clients and staff alike.
Ready for anything
The disaster recovery and business continuity solution Network Interlinks designed gives longevity as it is scalable to meet the future needs of the business. The automated design has been created to ensure that in the event of a disaster, however large or small, business-critical systems are never more than 15 minutes out of date. The remaining systems are backed up every three hours.
Using virtualisation at the disaster recovery site allows for a minimum server requirement, reducing costs, rack footprint and power requirements in the data centre. Beyond this, a pay-as–you-go model has reduced capital expenditure and removed the need for software licence upgrades.
“This proven solution has performed exceptionally well under test conditions — just as we expected it to”, says Paul Ringer, IT Manager. “The disaster recovery project gives us a great deal of confidence in Network Interlinks as a very competent partner.”
Resilient, flexible, cost effective
Citrix XenApp was utilised to provide a resilient, flexible and cost effective solution. This delivers the core applications to remote and office based personnel and is replicated at the Disaster Recovery site.
Ready for business growth
Wyse Winterms are used for desktop delivery, reducing the cost of IT provisioning and simplifying the desktop. This solution is silent and energy efficient, using less power than a conventional PC. The Core Netapp filers have been installed to add capacity for additional services that business growth will drive.
No management fees
NetApp storage provides the core data solution for Navision, Exchange, file storage and the storage and management of the Citrix XenServer virtual server platform. Two FA-2020 filers have been installed to keep data secure on-sight. This has the added benefit of cost savings; there are no monthly or annual management fees due to a third party.
Frequent back-ups, swift recovery
The primary filer offers centralised fast storage, with snapshotting, enabling frequent and local backups of data to be taken of the ERP system every 15 minutes 24×7. The data from the snapshots are continuously replicated to the remote site, where they can be made available within hours of losing the primary site.