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Kornicis Group
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How the Kornicis Group built customer loyalty
through guest WiFi

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Vision and purpose

Customer-first ethos

Kornicis owns and operates 18 bars and restaurants with a geographic focus on the City of London and the West End. Each of the six brands offers a different ambiance but all have built a reputation for putting the customer first. This ethos is delivered through a helpful ‘can do’ attitude in all that they do.

 

Competitive edge

Jamie’s Wine Bars and Smollensky’s Bars were selected to pilot guest WiFi. This gave the Kornicis Group a competitive edge as their target audience is the business community. Access to free WiFi quickly became a must and has now been installed in more than 20 bars and restaurants.

The business challenge

Up-time and cost control

A number of Kornicis’ bars and restaurants already offered guest wireless access through consumer-grade access points across a variety of networks. However, when problems arose, Network Interlinks would be called to resolve the issues. This proved challenging as each venue had a different WiFi provider. That made it difficult to ensure continuity of access and also to control costs.

 

Ensuring a positive experience

Concerns relating to monitoring the type of material downloaded were also raised as customers had not been invited to accept Kornicis’ terms and conditions. In addition it was impossible to gage bandwidth usage or carryout any reporting. Kornicis recognised that it needed to ensure clients had a good experience and to minimise the possibility of reputational damage.

Value delivered

Kornicis plans to use the network as a backbone to enable more integrated, intelligent monitoring and management control

A valuable marketing tool

The success of the WiFi rollout has encouraged The Kornicis Group to communicate with customers via splash pages. The home page requests their email address when they first log-in. Promotions and special offers are then sent to tablets and mobile devices through splash pages whilst they are in the venue. Follow up marketing campaigns are sent via email to keep the customer informed of special events. WiFi provision has become a highly-effective marketing tool.

 

Central control

Kornicis now has a single dashboard through which it can easily manage WiFi across all venues, it can now see that connectivity stable and customers are enjoying a high quality connection. Visibility and reporting of the number of users connected, through what type of device, is now possible. This enables the company to understand how best to deliver content to customers and to see the value customers are getting from the connectivity offered. Any issues can rapidly be identified and resolved, minimising frustration for staff and customers alike. Costs can be clearly monitored and controlled too.

 

Realising potential

Thanks to the reliability it now enjoys, Kornicis plans to start using the wireless network for handheld tableside order entry and payment in the next few months. In addition, a new online booking system can utilise the wireless network to eliminate hard wires. Kornicis plans to use the network as a backbone to enable more integrated, intelligent monitoring and management control.

The solution

Remote set up and management

Network Interlinks suggested implementing Cisco Meraki access points across the Kornicis estate. These are plug-and play, the network is managed through the cloud so Network Interlinks can pre-configure and install without on-site IT. Monitoring and support is also carried out remotely. The Cisco Meraki dashboard makes centralised management easy.

 

Security

The entire network is PCI compliant. Guest traffic from the Meraki access points goes directly to the Internet, and Meraki’s built-in stateful firewall prevents this traffic from accessing the cardholder data environment (CDE).

 

Control

All network bandwidth is shared, so Network Interlinks use Cisco Meraki’s integrated application-aware traffic shaping to limit bandwidth for traffic such as peer-to-peer, online backup, and web file sharing. Network Interlinks also use Cisco Meraki’s SSID availability to restrict guest access to specific hours.

Key benefits

  • Consolidated customer loyalty
  • Reduced internet charges and improved customer user experience
  • The network is PCI compliant

Technical summary

  • Cisco Meraki wireless Aps
  • Cisco Meraki firewall/router
  • Cisco Meraki centralised dashboard

				
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Cybercrime continues to be an issue for small & midsize businesses.

  ransomware image Yesterday the BBC reported that more than 50% of UK businesses have suffered ransomware attacks in the last year. This is the greatest single risk to IT networks and business performance. We have helped a number of companies, in the past few weeks, recover from recent attacks. However, the cost in terms of lost time and sales revenue has in some cases been significant. We believe prevention is better than cure and have outlined the issue and methods to avoid the angst and potential loss of sales revenue below:  

How does it work?

  Ransomware is a type of malicious software designed to block access to business data by encrypting and renaming files. The bug usually travels into the IT network through email or downloadable internet files, programmes or applications. A demand for a sum of money is made and usually payable in bitcoins. These are untraceable so the perpetrator escapes with the cash – usually in the region of £2,500. Decrypting files without the decryption key is complex and time consuming. As a result organisations and businesses must weigh up whether they wish to part with the ransom or lose time, precious data and incur costs for IT consultants to solve the issue.  

How do I prevent it?

  Enforce good security practices within the businesses IT networks by employing effective anti-virus, anti-malware and anti-spam products to improve the chance of detection before infection. This includes educating the workforce to the dangers of downloading information from an unknown source. Talk to our consultants who will assist your company to write and communicate effective online security policies that will protect your business.  

How does my business recover without paying the ransom?

  Efficient back-up is the answer. Network Interlinks works quickly and painlessly to rebuild computer systems and applications to an acceptable recent state from the businesses Disaster Recovery and Business Continuity solution. This out smart’s the criminal hacker and puts the company back in business promptly.

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Network Interlinks Ltd.
318 Worple Road
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SW20 8QU
UK

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Network Interlinks Ltd.
318 Worple Road
London
SW20 8QU
UK

Remote support

view on map
info@networkinterlinks.com
+44 (0)20 8739 0660

Network Interlinks Ltd.
318 Worple Road
London
SW20 8QU
UK

view on map
info@networkinterlinks.com
+44 (0)20 8739 0660

Network Interlinks Ltd.
318 Worple Road
London
SW20 8QU
UK

view on map
info@networkinterlinks.com
+44 (0)20 8739 0660